About Us and Our Policies
- About Us
- We are a family run business in Windsor, Ontario. We carry only professional quality products. All of our merchandise is brand new and first quality. We have many satisfied customers from every corner of Canada including contractors, property managers, and DIY homeowners. Feel free to email us or give us a call if you have any questions. We sell the same parts that contractors use - valves, rotors, sprays, nozzles, and fittings from top brands like Hunter, Rain Bird, Toro, K-Rain, Dura, Spears, and Lasco.
- Privacy & Security
- We do not share your email or other personal information. For your security, credit card payments are processed through PayPal (no account required). PayPal does not share your credit card information with us..
- Returns & Replacements
- Everything in our store can be returned for a full refund within 21 days from when you receive it. If you have any problems just email us and we'll take care of it.
- Shipping
- Most of our orders are shipped via UPS. We use Purolator for many of our Quebec shipments and Canada Post to post office boxes and more remote locations in Canada. Most of our orders leave here the next business day. Allow 2 to 3 business days (a little longer if you choose free shipping) to receive your order in Ontario and Quebec and from 3 to 7 business days for the rest of Canada. Shipping is free on orders over $69 and starts at $10 for orders that don't qualify for free shipping. We've checked our competition and our shipping charges are lower.
- Low Prices
- We strive to bring you the lowest prices possible. All of our orders ship directly from Canada and there are not duties or brokerage fees to pay for shipments to Canada. If you are comparing to American sites, please remember to include shipping costs, brokerage, and duties in your comparison. On a $500 order from a popular American site you would pay approx $60 in shipping, $90 in brokerage, and $60 in duties and taxes.
- U.S.A. Orders
- Orders shipped to the USA do not pay any sales tax. Shipments to the USA may be subject to customs duties and brokerages charges. These charges are the responsibility of the customer.
- Contact Us
- Contact us anytime. Email is our preferred method of communication. You can email us at info@discountsprinklercanada.com. You can also call us at (888) 692-7113 - leave a message if we don't answer, we'll call back.
